Mohammad Zaheer Mehdi on 24 Dec, 2010 at 08:12 PM
DEAR MR PAITHANKAR , YOU ARE CORRECT AND I TOTALLY AGREE . TATA DECOR IS THE WORST CAR I HAVE EVR SEEN AND THEIR AUTHORISED WORKSHOP AND CUSTOMER CARE ARE EVEN WORST THAN THAT. THEY ARE NOT AT ALL BOTHERED TO THE CUSTOMER'S ISSUE. IT IS NOT ONLY BRAKES , AIRCONDITION , THE WINDOW GLASS (NEVER WORKS PROPERLY SINCE I BOUGHT ) , GEAR SHIFTING IS WORST THAN AN OLD TRACTER , INTERIORS ARE CHEAPEST , NO COMFERTS IN SEATS . AC STOPPED WORKING AFTER SIX MONTH I BOUGHT AND UNTIL WARRANTY EVERY TIME THEY MAKE IT OK AND IN NEXT ONE WEEK MAX IT STOPPED WORKING , DUE TO HECTIC SCHEDULE I COULDNT SENT MY CAR EVERY WEEK SO WE HAD TO USE IT WITHOUT AC. I BOUGHT MY CAR IN JANUARY 2009 TOP MODEL. EVERYTIME THEY TOLD "WASAN MOTORS" MUMBAI THAT THERE WAS SOME LEKAGE AND WE HAVE DONE. BUT WHEN MY CAR WENT AFTER FINISHING THE WARANTY PERIOD THYE SAID THAT THERE IS SOME LEKAGE AND WE HAVE TO CHANGE THE COILS AND WE HAVE TO PAY INR 22000 , I PROTESTED WHY DIDNT YOU CHANGE IT DURING WARRANTY PERIOD THERE WAS NO REPLY. I MET ALL THE THE MANAGEMENTS BUT NOTHING HAPPENED , I GOT IT RAPAIRIED FROM OUTSIDE WHO CHARGED US INR 4000 FOR THE NEW COIL WITH ONE YEAR WARRANTY . . HERE I HAVE TO SAY TWO THINGS FIRSTLY THE OTHER WORKSHOP FOUND THE FAULT IN 20 MINUTES , WHICH THE WORKSHOP TOOK 18 MONTHS TO FIND AND SECONDLY THE CHARGES ARE MORE THAN FIVE TIMES TO WHAT WE PAY OUTSIDE ALONG WITH WARRANTY AND RESPECT. REGARDING GEAR AFTER DRIVING 5/10 MINUTES SHIFTING OF GEARS FROM 1 TO 2 IS SO HARD THAT SOMETIMES WE FEEL THAT IT HAS BROKEN. SOMETIMES AT SIGNALS WHEN WE HAVE TO PUT IN FIRST GEAR IT NEVER SHIFTS AND LOTS OF TRAFFIC GATHERS BEHIND US. EVERYTINME ( ATLEAST 10 TIMES) MY CAR WENT TO WORKSHOP AND THEY GIVE ONE OR THE OTHER REASON BUT COULD NOT RECITFY. ONE TIME I LOST MY PATIENCE I INFORMED THEM FOR GOING CONSUMER COURT THEN THEY ASKED MY CAR AND KEPT IT FOR TWO WEEKS AND DELIVERED INFORMING THAT IT WAS DONE BUT NOTHING HAPPENED. JUST AFTER THE WARRANTY FINISHED THEY SAID THAT THERE IS A PROBLEM IN CLUTCH PLATE AND WE HAVE TO CHANGE FOR WHICH I HAVE TO PAY . I ASKED THEM WHY THIS PROBLEM WAS IBFORMED TO ME NOW AND THE GEAR PROBLEM IS FROM THE BEGINING , DOES IT MEAN THAT I BOUGH A CAR WITH DEFECTIVE CLUTCH PLATE , BUT ANYWAYS I BROGHT MY CAR BACK AS I KNEW THAT THE GEAR SYSTEM IS AT FAULT THE SAME WAY T HAPPENED TO OLD TATA SAFARI. I AM SURE EVERYONE HAVING TATA SAFARI OR TATA DECOR MUST BE HAVING GEAR PROBLEM. I SPOKE TO SO MAY PEOPLE IN TATA AND IN WASAN MOTORS NO ONE BOTHERED AND NOW I AM GOING TO CONSUMER COURT TO TEACH THEM ELASSON FOR HARRASING THE CUSTOMERS . IF ANY ONE IS THERE TO COME ALONG , PLEASE INFORME AS I WILL CLAIM TATA TO TAKE BACK ALL THE DEFECTIVE CAR AND REPLACE OR PAY THE MONEY BACK. I RESPECT " MR TATA " BUT REGRETFULLY SAY THAT HIS TEAM IS SPOILING TATA NAME AND RESPECT , AS I AM USING TWO PRODUCT OF TATA , FIRST IS CAR WHICH IS THE BIGGEST MISTAKE I DID ( ONLY TO SUPPORT MY INDIAN COMPANY , AS I AM HAVING HONDA , TOTYOTA CARS) AND SECONDLY "DATA CARD" VERY SLOW IN FACT CAN BE USED ONLY IN METRO CITIES , OTHER PLACE SO SLOW THAT ITS USELESS
Bikram on 10 May, 2010 at 09:27 PM
Thanks Mr. Paithankar. I took a test drive of the car today, i liked it... i was planning to book it sometime later this week. In fact i zeroed on VX 2X2...
No more... I know it would not make any diffrence to Tatas or Mr Vikram. May be the problem is not with Mr Vikram/Tatas... its with me... i am use to Japnese treatment. Have been driving Honda for a decade now... wonder what made me think of Safari...
I am going for Civic... thanks to Carwale for this platform.
Akmal Khan on 24 Dec, 2009 at 01:55 PM
Has anyone here heard about consumer court ? please exercise the limited options our country gives us to highlight these kind of issues. I wouldnt be surprised if the TATAs give you a brand new RANGE ROVER and settle this out of court.
S on 04 Sep, 2009 at 01:10 AM
DEAR SANKET, I NOW WRITE TO YOU WITH ALL THE CRAP IN MIND THAT U SPIT OVER MR. PAITHANKAR. FIRST OF ALL A CUSTOMER NEVER COMPLAINS UNLESS HE HAS PROBLEMS. IF MR PAITHANKAR HAS MET AN ACCIDENT DUE TO A FLAW IN BRAKING SYSTEM ITS DEFINATELY A SERIOUS ISSUE. PLZ DONT COMPARE A CUSTOMER WITH A WIFE AND ALL SUCH CRAP. BEFORE PURSUING YOUR OWN PREJUDICES ABOUT MR. VIKRAM AND UR DEEP LOVE FOR HIM JUST REMEMBER THAT CUSTOMER'S ISSUE MUST BE SOLVED. DONT TEACH ABOUT THE CHANNELS AND SHIT LIKE THAT.
Pravin Paithankar on 01 Sep, 2009 at 10:43 AM
Further we booked another new 2.2 VTT Safari SX vehicle and on inspection prior to taking delivery vehicle were with 10 different defects and hence we have canceled the same. This is the fact.
Pravin Paithankar on 01 Sep, 2009 at 10:39 AM
Dear Sanket Not knowing the fact even blind love is harm full. You can still check my vehicle which pulls on the left in emergency breaking and that’s with all the Tata 3 Ltr. Safari vehicles’. I am also aware of routine steps for right approach. In spite of all recently we meet with an accident of one of the vehicle only because the vehicle was pulled on the left and the vehicle is total loss. Further we booked another new 2.2 VTT Safari SX vehicle and on inspection prior to taking delivery ve
Nitin on 31 Aug, 2009 at 05:02 PM
hi
Well, i was planning to buy a tata safari this week n when i took the drive of this car. I went crazy, its a beauty car.....
Tata has made this car for middle famil SUV lovers.
Well, am also working with a big company in telecom n i know the approach to resolve the problems.
If there is any issue in TATA safari, u plz talk to the local team and it will b resolved.
To my opinion, if people have taken decision of not buying a TATA safari then they have committed a big mistake.
Sanket on 30 Aug, 2009 at 01:46 AM
I WROTE THIS AS YOU HAVEN'T MENTIONED ANTHING OF THE ISSUE YOU FACED, AND YOUR WORDS SEEM TO REFLECT THAT THE PRODUCT IS BAD "BECAUSE" MR SINHA SEEMED TO BE ARROGANT TO YOU IN YOUR PERSONAL ENCOUNTER. WITH DUE RESPECT TO YOUR HUMANITY AND SENSE OF SELF-RESPECT, MY DEAR MR PAITHANKAR, THESE TWO THINGS ARE NOT RELATED IN THE LEAST, AND YOUR WORDS HAVE GIVEN THIS IMPRESSION TO MANY PEOPLE WHO ARE READING THIS.
PERHAPS, THIS WAS YOUR VENGEFUL AIM, AND IT HAS ONLY LED TO MISGUIDANCE OF OTHERS.
Sanket on 30 Aug, 2009 at 01:28 AM
LIKE I SAID, CUSTOMER IS LIKE A WIFE. THERE ARE TIMES WHEN IT BECOMES DIFFICULT TO FACE SOMEONE YOU LOVE. BUT THAT DOES NOT MEAN THAT THE LOVE STOPS. YOU ARE SITTING IN A KOP-BHAVAN, AND YOU SHOULD COME OUT OF IT WITHOUT DESPERATION. THERE ARE RESOLUTIONS TO ALL ISSUES, JUST GO THROUGH THE "RIGHT CHANNEL".
YOU ARE MARRIED, AREN'T YOU, MR PAITHANKAR?
Sanket on 30 Aug, 2009 at 01:24 AM
THERE IS NO OTHER COMPANY, SAVE TATAS, WHICH OFFERS WARRANTY OF SUCH GRAND STATURE OR A GOODWILL TO THE TRUSTING CUSTOMERS. JUST BECAUSE THE TRUMPET IS NOT BLOWN, SOMETIMES CUSTOMER PERCEPTION ABOUT TATAS IS DELUDED. NO ONE QUESTIONS THE FACT THAT THERE IS A GENUINE ISSUE IN YOUR VEHICLE, BUT THE TREATMENT YOU RECEIVED IS NOT AN INDICATION OF THE CUSTOMER SUPPORT INITIATIVE.
I MAY SOUND SELF-RIGHTEOUS, BUT READING YOUR OURBURST MADE ME FEEL I NEEDED TO SPEAK WITH YOUR HEART OVER MIND. SORRY
