Bad service perhaps due to dealer monopoly

A user review on Honda City ZX. Written by Kurian George on 30 March, 2007

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City ZX Details | On Road Price
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Version Reviewed : GXi
Purchased As :  
Familiarity :
Fuel Economy : kpl
Good : Reasonably priced, good style and performance.
Bad : I'm new to Honda City, so haven't found anything yet...:)

Full Review

I bought a Honda City from Peninsular Honda at Kochi. The problem I faced has to do with the service, and may not be applicable elsewhere in India but thought its worth mentioning. When I booked my car I was assured delivery in 3 days; but it went on and on and final I got it on the 9th day. However when I entered the car I could not belive it was a new car. The front seats were soiled as if someone had party in it, and the floor carpet was muddy. When I refused to take delivery of the car, they offered to clean it up for me. But what I dont understand is, why should it be dirty in the first place, since it is a new car. So be a little careful if you have to take your car from this dealer. I'm waiting to see how my new car interior would look like, when they deliver it later today...
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Comments Latest 10 are shown

Sahasrangshu on 21 Sep, 2009 at 12:37 AM

can anyone please comment on the suspension quality of exi? I am finding it too hard and thuddy in small potholes even. Is there anyways to improve this. Does anyone knows any complaint logging email id of honda seil india?

Sahasrangshu on 21 Sep, 2009 at 12:31 AM

Does anyone knowns whether this model has a suspension issue, like too hard suspension creating a "Thud" in cabin. I am really dissapointed, is the manufacturing issue or some malfunction.

Yash Sehgal on 18 Jan, 2009 at 02:42 PM

Would request to the Manager Customer care to pl provide me the User hand book/Mannual for Honda City 1.5 EXI model DEC 2002, Since I ve lost the same during my transfer. I am Ex Army offr. Best Regards, Yash

Yash Sehgal on 04 Jan, 2009 at 04:32 PM

Dear Customer care Manager, I am an owner of Honda city 1.5 Exi Dec 2002 Model.i have misplaced the user hand book/manual of the car,may I requst if you could please arrange one for me.I will be highly obliged. Best regards, Capt Yash pal 9873210119

Sumit Goswami on 04 Nov, 2008 at 05:55 PM

Why Kerala, the service is equally bad in Hyderabad. Worst service I have ever seen from any car manufacturer. Sundaram Honda is the dealer here and when you give the vehicle for service, they just clean it and return. This is even after giving specific instructions on job to be done Honda should realize the poor service quality being meted out its customers. There is no dearth of good vehicles in the market and it will not take much time for Honda to lose share Honda please wake up Sumit

Dr.Satheesh on 27 Sep, 2008 at 10:25 AM

VERY POOR RESPONSE FROM PENINSULAR HONDA COCHIN,I'M HAVING HONDA CITY FOR THE PAST 10YRS,NW I WANT TO UPGRADE TO CIVIC,I TALKED WITH SALES PERSON AND HE IS LIKE IF YOU WANT YOU TAKE THE CARAND THAT IS THE ATTITUDE,THEN I HAVE TO RING HIM FOR EVERYTHING,HE WON'T CALL YOU.SO NW I DECIDED NOT TO BUY ANY CAR FROM PENINSULAR HONDA,COCHIN.I'M PLANNING TO BUY TOYOTA COROLLA ALTIS.THE NO OF THE SALES PERSON IN HONDA IS 9895722999

Anoop on 24 Sep, 2008 at 02:24 AM

Hi Manoj, I'm Planning to purchasea Honda City ZX GXI. Please let me know ur comments on this. My E-mail ID is: anoop_adimaly@yahoo.com

Harikrishnan on 04 Sep, 2008 at 05:02 PM

I am planning to buy a hondacity/Verna/SX4 soon .Could you plz email me the vechile service experience @ cochin dealer that would be kind of you. If you can pour your views abt city ZX compared to the rivals that would be great Thanks Hari harikmv@gmail.com

Clickabraham on 19 Apr, 2008 at 11:25 PM

Abraham Varghese I am planning to buy a hondacity soon.Please email to me the various service problems you have faced at the cochin dealer clickabraham@gmail.com

Arun Krishnan on 16 Nov, 2007 at 01:42 PM

let me give my opinion... i own a hondacity for last 2 years..the car as such is fabulous, but the dealership and services are really bad..SO my advise is please dont buy a honda car if you are in kerala. i had poor service experiences both at cochin and trivandrum and i bought the car from trivandrum way back in 2005.. MY advise to all those who are planning to honda vehicle is NEVER to consider buying the vehicle unless you hear new dealership is opened in kerala...please dnt fall in the tra

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