Tata Motors has commenced its ‘24x7 On-Road Assistance’ programme for the company’s cars and utility vehicles. The programme will service customers’ cars in the event of a breakdown at any time. Customers can access the service through a dedicated toll-free number: 1800 209 66 88.



‘24x7 On-Road Assistance’ is being launched in association with MyTVS (a division of T V Sundram Iyengar & Sons Ltd). MyTVS has a network of over 2000 authorised service providers across country, excluding certain parts of the north-east and the state of Jammu&Kashmir. The authorised service providers are equipped in terms of tools, manpower, parts and vehicles to attend to repairs on site. The service providers will attend to customers and tow the vehicle to the nearest workshop in the event of a breakdown.

The ‘24x7 On-Road Assistance’ programme covers services such as: wheel change through spare wheel, arrangement of fuel, opening the vehicle in the event of a key lock-out, rectifying electrical problems related to the battery and fuse, on-spot repairs for complaints that can be attended to on site, and car to car towing or winching and towing.  

The ‘24x7 On-Road Assistance’ programme will be automatically available to all Tata passenger vehicles purchased on or after February 1, 2009 for the duration of the warranty period. This service will also be available in due course to existing Tata Motors customers for a nominal annual membership fee. Customers can avail of this service by paying the annual membership fee at the dealerships or on the spot, to the authorised service provider, in the event of a breakdown