CarWale
    AD

    Very nice car, VERY bad SERVICE BACKUP

    9 years ago | Aamish Dhingra

    User Review on Mercedes-Benz B-Class [2012-2015]

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    5.0

    Comfort

    4.0

    Performance

    5.0

    Fuel Economy

    5.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior Very glamourous car, smart, sleek, alloys are very nice. The lights complete the package, Sleek chrome fittings enhance the look, the broad feeling comes up.

    Interior (Features, Space & Comfort) Very nice Cockpit designed interior's. Lumbar support, electronically adjustable seats are very nice, comfort even at the speed of 160 km/hr is top class. All features are inbuilt in the car DVD systems, panoromic sunroof, lumbar support of the seats are very nice, space is more than enough for 4 people, and makes it upto the mark for 5 too.

    Engine Performance, Fuel Economy and Gearbox Very nice engine, though the noise might irritate you sometimes but the sports mode is enthralling. Gives an avg of 20 on highway which is prety decent. Touches 160 with complete control and stability.

    Ride Quality & Handling Best in class ride quality as compared to X1, Q3. 

    Final Words The car is best in its class BUT the after sales service is very very poor. I had given my car for the first free checkup on 3500 kms, there was a bulge in the front tyre (which is very very rare) and as a result it obviously has to be replaced. Such a big company makes a statement that "your car might have had an impact on the road as such that the tyre got damaged. So it will go for insurance claim, and a maximum of 50% of the tyre cost can be claimed by the insurance company". This means that i have to pay Rs. 25000 for the tyre replacement. And as a contradictory if the tyre got damaged that inturn should mean that the alloy wheel should also have a dent/damage but NO DAMAGE has been done to the alloy wheel. This is a manufacturing default and there is deadlock on the same since the past 8 Days. I am really in a shock to see such a reputed brand having least priority for customer satisfaction.

    Rear seat entertainment system, panoramic sunroof, comfortSERVICE BACKUP
    Was this review helpful?
    Like Button
    3
    DisLike Button
    0
    More User Reviews
    Was this review helpful?
    Like Button
    9
    DisLike Button
    2
    11 years ago | Vinay
    Was this review helpful?
    Like Button
    3
    DisLike Button
    0
    11 years ago | Damodar
    Was this review helpful?
    Like Button
    10
    DisLike Button
    1

    Reviews you may also consider

    AD
    Write Review
    Write a detailed review of a car and you can
    scissors image
    Win Amazon Voucher worth
     ₹
    2000

    Want to read the reviews for any other car?