Tata Indica Vista Safire Aura - AC Problem

I got back the car after second service. AC problem still persists. I have given the feedback as such when TML called me after the service.

Please ask the concern engineer to check the cut value of the AC. Your AC is working but after reaching a certain temp power is being cut. This cutting value is not the desired one.

Thanks.

Roy

You mean there's something wrong with the sensor (?) that reads the temperature achieved, and cuts-off & on.

I think it was rectified in your case.  Can you please elaborate.

Thank you Roy & Pankaj.

Can't pin point why the cooling is low. However I suspect the cut off is not correct. So they checked and say the value is 6.3 (as I remember it) and that this value is normal. Also the service advisor said that a sensor bulb(?) is usually the culprit in Vistas, but that bulb is also working normally in my car. 

I mailed TML customer service & got the stock reply once again!! Here's the mail i received 

Thank you for writing to us.  

 

We have noted the contents of your email dated 11.05.09. At the outset, we regret the inconvenience caused to you.  

 

With a copy of this email, we are intimating our Regional Office, Bangalore / Area office, Cochin to provide you all necessary support to ensure that your car is rectified comprehensively and gives you hassle free services. 

 

In case of any further assistance and action plan regarding your grievances, please feel free to contact Mr. Krishna Kumar, Customer Support Manager on 9249510390.

 

Assuring you of our best services

 

Thanking you

For Tata Motors

 

Customer Care Team

Mumbai

 

Hi guys,

I hav seen few more person who is facing the same A/C problem. will try to get the issue & update you all..

Anil... Great job done.. I guess who so ever is facing teh issue they can call directlly to TM customer care.

Anil-thanks for the updates.

The mail seems to be a 'standard customer service mail' though.

That's the one mentioned in blue herein above at post #24 - more of a routine/standard reply, as stated by Binoy.

@Bioy & Pankaj - yes, that is the stock reply of Tata customer care. I have received it earlier too. Dont expect much there. The service station has asked me to bring the car for check up of AC performance. I presume they have been asked by TML to do that and report back.

@Sunitha: the mail id is customercare@tatamotors.com

Hi to all. I hv just purchased my first car i.e. Indica Vista Safire on 12 May, 09. Somehow I do feel problem of AC in my car. But let me try for some more time n then I will update. I hv travelled in Maruti, Ford, etc. cars, AC is really fantastic. Shall I know what is a AC make in Vista Safire?

In my case too it had happened that speedometer guage was not working at the time of taking the delivery. After delivery I took vehicle for fuelling. I filled tank with 30ltrs petrol, but guage was not working. Same I brought to the notice of dealer immediately, who rectified the problem. I understood the problem was with sensor.

Inside door opening lock quality is not so good, otherwise lookwise n spacewise its lavish.

Bye, I will keep on posting the updates in future.

MILIND