Manufacturing defect in Mahindra Logan

I purchased my Mahindra logan in Dec,since i was out of place my brother took the delivery.
when i returned back after 2 months, i noticed a cut mark on the rear back door.
I immidiately complaint to the dealer during its 1st service,they verified it that its a manufacturing defect.
I complaint regarding this to the dealet and other higher management in delhi.
However they are saying that at most they can replace the door.
I am reslly very disappointed and frustated,after spending so much of money,how i can i keep defective piece or get door replace.
Its just been 4 months and 3500 kms run.
Please guide me what i can do in this matter,should i go to consumer forum.
What are the consumer laws regarding this.
Please help me out!!!

I think, in this case, the company's liability is restricted to changing the door.


Honesty is not a Spare Wheel that you pull out when in trouble. It's a Steering Wheel that keeps you on the right path throughout the life's journey.

..get the door replaced as approaching the consumer forum will only lead to them telling the company to replace the door.I feel this is a good deal.
The only legal angle is that the factory/dealer did not do a PDI properly and thats about it..
dont loose your cool on this matter.

I have purchase Mahindra Logan DLS on dated 30.4.2008 from Gahlot Motors, Sikar. At the time of first service, they told me that we do not have service facility so I send my Logan to K.S. Motors, Udaipur Service Centre for First Service.

 

After checking the car, they told me that the foundation of Radiator is broken from one side. I asked them that I have 2 years warranty of this vehicle so replace it. They taken some photographs and told me that our engineer will see then he will take the decision. After two months I have not received any massage from your side then I contract your help line No. 1800226006 on dated 10.1.2009. They give me a Docket No. IA10/0046.

 

On dated 12.1.2009 afternoon receive a phone call and he told that send your vehicle to our workshop. I send the vehicle. After that they again pass a massage that our Engineer will visit to Udaipur and he will take the decision. Till date my car is standing in your workshop and this two years warranty system is harassing me.

 

My vehicle is not accidental vehicle so I think this will not come in insurance claim .

e-mail: shivran2002@yahoo.co.in

Charandeep, mate the company won't replace the car for you at any cost. Go for it.

I tried this and I had understeer, I tried that and I had oversteer, at the end of the corner I just ran out of talent!

Yes, it will not be covered under insurance.  It will be covered in warranty.  It's surprising that they have not resolved/rectified the problem yet. Take-up / follow-up the matter with the higher authorities.

Honesty is not a Spare Wheel that you pull out when in trouble. It's a Steering Wheel that keeps you on the right path throughout the life's journey.

Mahindra says it all wid Xylo that The Era of Sedans is Over

I think u sud shoot sum mails to Renault.Get the add from website

YVES LAROCK drew me & da whole Pune in his Anthems.

hey nice shot by you karkit...!
keep it up....!
"THE ERA OF SEDANS ARE OVER"

Cool down & get the door replaced.Make sure that the car is thorughly checked by you this time.

 Even for my logan I delayed the final payment till the scratches were removed & all promised accessories were fitted.The car is great but the dealers need be taught to deal with car customers by Renault.

Mahindra's JV with Renault is causing issues for Renault or else, Renault is an amazing brand with greta customer service.

I tried this and I had understeer, I tried that and I had oversteer, at the end of the corner I just ran out of talent!