Manufacturing defect in Mahindra Logan

I HAVE BEEN DRIVING MY CAR WITHOUT HEADLIGHTS BECAUSE OF FAULTY ELECTRIC CIRCUIT WHICH IS NOT WORKING SINCE LAST 8 DAY, AND STILL NOT BEEN SERVICED!

PATHETIC & WRONG DECISION. I AM ENCLOSING THE MAIL FOR YOU ALL TO SEE WHAT ISSUES WE ARE FACING!!

FIRST MAIL WE Sent :

--- On Wed, 25/3/09.....

Service Manager,
Koncept, Noida
 
Dear Sir,
 
I am disappointed from the service extended to me for this minor problem.
 
The combination switch assembly of my Logan car chasis no 15778 was damaged on 21.03.09. I have spent the whole Sunday at your works to get the same replaced but at the end I was told the part is not in your stock and it will take a week to arrange. I am surprised to learn of this unreasonable delay.
 
You are aware that I am driving without the head lights which requires me to return from office before sunset and I cannot afford to do this for a week. My work is suffering. My discussions on the phone with your several representatives has not got me any definite information on the action being taken by you.
 
This is to request you to arrange the part on top most priority and get it air couriered at the earliest or take from one of the Delhi dealers so that I may have this fitted by 26th March 09 latest. The additional charges on account of courier may be taken from me, but kindly understand my urgency and act swiftly.
 
Please ensure that your representative responds to me on phone in this regard and I expect your cooperation to cover up this undue delay

Regards,
N C Srivastava

Post edited to remove e-mail IDs & Telephone Nos.

2nd Mail we sent but still no revert and confirmation!

Sir,
 
Adding to that, we tried getting in touch with the tele customer support and had spoken to Sanjeev (if i recollect the name correctly) , Payal and Palak on Sunday, Monday and Tuesday but to no avail, I was assured that one of your technical staff will get in touch but it has been two days from the call date I was assured,
 
This is definitely not the customer satisfaction quality standards we expected as we were assured the best service while purchasing this car.
 
Also, will like to add that electric circuit issue we had faced within a month's period of purchase which was highlighted (have attached the copy fyr)

********************** NOTEPAD COPY **********************

 
Dear Madam,
This is to confirm my discussion with Mr Gidonia to whom I have pointed out the following problems arising in my use of the vehicle for only 14 days (2 weeks since purchase):
 
1. Accelarator wire is getting stuck when changing gears and has happened about 6 times in the last 4 days. The engine RPM immediately shoots up to 4000+ which is harmful for the engine. I would need a feed back on the findings of this defect as to why it is happeneing and how it has been corrected.
 
2. Both the power operated rear windows are not functioning. However since they are locked in closed position it is not a matter of emergency.
A point of worry however is that why is it re-occurring so frequently and I suspect some design fault. Earlier it had repeatedly occurred in the front windows. Here too I request that if it is the fuse blowing then why cant the rating of the fuse be enhanced. Under no circumstances should this repeat.
 
3. Front fog-light on the left side is to be corrected without upsetting any other sub-assembly. This means that after cerrecting this please check all other installations/fittings such as indicators, tail lights, headlights, AC etc so that I do not find some thing else out of order after the fog light has been repaired.
 
4. The glass of the front left side rear-view mirror assembly has fallen down and broken when I tried to close it and my hand slipped. It appears to have been fixed by sticking only and no mechanical means. The mirror only has to be replaced. The mechanism is working all right.
 
You are to have the vehicle collected from my office around 9:30 am tomorrow morning and return by the evening. Address:

 
Thanks and regards,
N C Srivastava
********************** NOTEPAD COPY **********************
 
Will like to have in written,
1) An explanation  on why this electric fault is coming time and again when we have not even touched 10000km in 18 months?
2) Assurity of the electric issue not gettting repeated. (Definitely if this issue persist, will consider this as a faulty/defect item)
 
Looking forward for an early reply and service.
 
Post edited to remove e-mail IDs, Telephone Nos. & Addresses.

Wecome Dependra to CarWale.

Sorry to hear about the complaints.  Hope those are resolved as soon as possible.

All the very best.

I have the following complaints:

Paint defect on the Bonnet and Roof appearing one year after the car was bought.(same type of defect accepted by VST motors and corrected probable 3 months after the car was bought)

Suspension noice not corrected or the company does not want to accept the defect.

Paint job is useless, my Ambassador mechanic does a better job. I can bet this on the company. If I win I get the next variant on logan free.

Upgrading of head lights, horn queries not answered.

Clutch is very hard. Defect not accepted and corrected by company.

If I were the Chairman of Renault I would have not tried to cheat Indian market.

Is M&M passing on the buck on their dealers....Have a look & decide from my following mails .

 On Sat, Dec 26, 2009 at 23:05 PM, Mayank  wrote:

Wow .....G3 Motors sent me the Logan back after two days at their repair workshop .....

.doing what ?.....I am sure they checked all the part which can make noise (the tell tale black hand marks left all over both the side doors tell me that- no one really bothered to clean them off .....Shoddy finish ) ......Charging me Rs 276/- as inspection charges !! I want to write a letter protesting this charge ! Should have been billed to M&M , rather than me .... I wrote to M&M ......G3 motors responded .....back to square 1. 

Do you have only internal auditors for your system check ?? Try to have some external ones...it will surely take you to a reality self check and in return you will have much better customer satisfaction .

Is this mail about Rs 276/-........Do you really think that !

On the contrary , It is about a request to M & M to have a re-look at the system they have set ................Next time if I have to give feedback about the M&M support to a prospective buyer , what should I convey them ?...............God Bless !

Incidentally ,I got a call from the sales team (asking my availability , so that they can give me a surprise gift I suggest they can save it for another dissatisfied customer . )

Regards

Mayank 

On Fri, Dec 18, 2009 at 2:55 PM, Mayank  wrote:

Can we have an expert (Other than G3 motors engineers / mechanics ) have a look at my nagging car issues with a solution ........I am now fedup with multiple visits to G3 motors ,the problems reoccur after a few days of service visits ,strangely ?Inspite of numerous attempts by G3 motors the problems keep coming up again & again !

Looks like my decision to buy the Logan was a misplaced one !!

Regards,

Mayank 

On Mon, Mar 9, 2009 at 7:24 PM, Mayank  wrote:

Hello There ,

I own a Mahindra Logan DLE (MH 06 AN 8240 ), bought in May 2008 , through M/s G-3 Motors , Uran Phata , Navi Mumbai , I am quite satisfied with the support provided by the dealer , but have a few nagging issues which even after repeated inspection and servicing ( which is done free by G-3 Motors ) keep reappearing . Just to mention specifics

1. The car is quite for the first few days of servicing after which one can clearly see that there is low murmuring/vibration sound always , low or high gear , more profound at low gear.

2.I believe that the car is having power steering !! Having recently driven other cars , I really feel that the power steering is either not functional or there is some issue.

3. The clutch is very hard and on lower gears specially when travelling in traffic it hard to keep the car going .

4. Though it is a non issue , but of late I have seen many Mahindra Logan cars minus the Renault logo both at front and back , apparently someone has pulled it off in my case also and the same is mighty expensive ( 3000 Rs for a replacement !!). It is by fate or design not sure but certainly have a feeling that the logo fixing rivets are too easy for someone to pull off !

I will appreciate a reply on what you can do to help me have a better feeling and pride !

Regards

Mayank