I did my 1st service at 3000-odd kms. Nothing major. The bill was Rs. 75/- 
During same time, one very important event happened.
I had never owned a Fiat earlier. And Fiat's earlier Palio stories did not make my decision-making process simpler either. So, was always skeptical about Fiat A.S.S.
Once I happened to notice a small plastic covering lying on floor of my Linea. I checked everywhere from where it has fallen down (later came to know its an "extra" thingy may be TASS mechanic left in my car as mine was intact). While searching I found an opening under driver seat where a very small plastic covering (not this one) was missing. Earlier reading on web/ forums about plastic quality & my skeptical perception of Fiat made my fuse blown. I extensively waged a war against Fiat detailing everything on a forum with an aggressive tone. Also sent a mail to ceodesk asking about Plastic Quality & I want to speak to a Fiat official about it.
Someone from Fiat Pune called imdtly & told me that their Corporate Quality Team will come & see my car in Mumbai & we fixed next Sunday at a TASS as I was to go there for 1st service. I called TASS on Sat & asked who is coming, TASS said they're not aware. Fuse again blown. Another mail asking for name of the person who is coming. ceodesk reverted imdtly with name of the person. I never believed that someone will come for such a small issue & TASS is also not aware about it.
Went to TASS on Sunday & got the 1st service work started. Corporate Quality person sure did come. And he came with every solution I asked for, every doubt I had. He was such a nice chap, spent 4-5 hours with me & his entire Sunday for a Rs. 25-30/- worth small Plastic cover. Which Manufacture would do it? Which company's ceodesk will get into reverting name of the person who is coming? That guy has helped subsequently also & is the single-handedly change my perception of Fiat & my perspective also.
Amit....
"Fiat-Injurious to the health of the Eardrums"
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