Ford Aspire [2015-2018] vs Tata Indigo eCS [2013-2018]

3 Ratings

4 Ratings

Horrible spare parts management and customer relation

<p>Exterior : Excellent&nbsp;</p> <p>&nbsp;</p> <p><strong>Interior (Features, Space &amp; Comfort): very good</strong></p> <p>&nbsp;</p> <p><strong>Engine Performance, Fuel Economy and Gearbox: not good</strong></p> <p>&nbsp;</p> <p><strong>Ride Quality &amp; Handling: ok</strong></p> <p>&nbsp;</p> <p><strong>Final Words:&nbsp;</strong>I got an accident on 1st of November evening and immediately took it to workshop ( Kaikan Ford) on very next day morning. From the workshop they said as the car is new so they don't have all the spare parts so it will take 3 days to get them. When till 12th the spare parts didn't arrive I had lodged a complaint to Ford India. Ford India's Customer relation person Husna Banu took my case and promised to update me from time to time which she never did. Just when dealership on 17th afternoon received the spare parts then she called to say it will reach in the evening where as matter of fact the parts actually reached workshop. Then on 18th I received the car and the workshop guys honestly told me that one part is still missing and they have fixed the accident affected part till the time the part arrive so that I can use the car till that time.&nbsp;</p> <p>After that Husna Banu called next day that if I am happy with the dealer's repair work, without knowing that still they are waiting for a part from Ford India. When I told her that she promised to look after the matter and again vanished. Till date no reply for my mails not even a call to update me when the part will arrive, if I call they say trying their best without giving a concrete answer. It's 25 days since I took the car to Ford workshop. Please think twice before purchasing a Ford Product. Very sorry to say that too much incompetent people they have employed.</p> <p>&nbsp;</p> <p><strong>Areas of improvement</strong>&nbsp; : mileage, pick up, spare parts management and customer relation&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p>Look, Style, ComfortPick up, mileage, spare parts management and customer relation

CAR IS FIT FOR ANYTHING

HI MY NAME IS PRANAV SO I HAVE THIS CAR NOW.I bought AT MAY MONTH WITH SECOND HAND AT 3LAKHS AND RIDING IT'S RIDING IS GOOD AND PICKUP SO GOOD AND DETAILS IT'S LOOK IS GOOD WITH BEAUTIFUL TAIL LIGHT AND HEADLIGHT I LIKE IT'S INTERIOR AND COMING TO SERVING AND MAINTENANCE. SEE I bought AT SECOND HAND THEN ALSO I DIDN'T HAVE ANY SERVICING.AND MAINTENANCE IS SO GOOD AND LAST PROS AND CONS SO I DIDN'T HAVE ANY PROS AND CONS