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Fiat introduces “Fiat First” for its customers

October 15, 2009 – 4:19 pm by CarWale Team

Fiat India has introduced ‘Fiat First’, a programme dedicated on servicing and extended warranty of the Fiat cars. ‘Fiat First’ includes:

• Robust and growing Tata-Fiat dealer network

• World class roadside assistance program

• Industry leading warranty coverage

• Benchmark reliability(interval between services)

• Ease of availability of competitively priced genuine spare parts

Fiat now boasts of a network of 99 dealerships and 6 point of sales spanning across 77 cities in the country. The Tata-Fiat network has employed 800 sales & service personnel dedicated completely to Fiat.

Another initiative is the ‘24X7 Fiat assistance’ for Fiat car owners. 24X7 Fiat Assistance service can be accessed by calling a national toll free number 1800- 209- 3428 at any time of the day or night. A Fiat car owner can use any of the services on offer if the vehicle is within a 100 km radius of a Tata-Fiat dealership or service station. Services under this initiative include assistance for replacement or repair of a damaged part or flat tyre, fuel support (up to 5 litres) for fuel problems, key support in the event of key loss or a lockout and battery jump start in case of engine failure. In addition to this, owners will also be offered onward journey assistance up to 50 kms, towing services within a 100 km radius of a Tata-Fiat dealership or service station. The service is currently available to Linea & Punto customers on charge basis with an industry leading coverage of 50 months. Existing Fiat brand owners can also access the RSA as per call charge.

Fiat also announces the launch of industry “extended warranty” package for its Linea & Punto customers under “Fiat First”. The comprehensive “extended warranty” product can be purchased at all TATA FIAT dealerships.

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  1. 3 Responses to “Fiat introduces “Fiat First” for its customers”

  2. This is all to fool the customer, i am waiting for part called clutch pipe for the last three months. Fiat will never learn from their mistakes, many of my friend who bought the recently launched Linea is having parts aailability problem. Fiat makes great cars but doesn’t know how to care the customers. Fiat’s future is not looking good and I advice the potential fiat buyers to stay away unless and untill you are ready to face the problem of parts and service.

    Though I forget everything when i satrt driving my car…

    Regards
    Jobish

    By Jobish on Oct 22, 2009

  3. great news for fiat lowers. for me too

    By Mikroautobusų nuoma on Oct 26, 2009

  4. Fiat dont care a dam for their customers ….. Their only moto is SELL IT FORGET IT >….. I am regretting the decision of droping to buy a Swift and Buying a FIAT grande Punto….

    By Sachin Thakkar on Nov 13, 2009

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