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good car, but don't buy becuase its ford

A Review by Manish on Ford Fusion 1.6 Petrol
07 August, 2007


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Model Rating  :   43 reviews
Version Rating:   9 reviews
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Overall
Pros : pleasure driving, good performance, great response
Cons : Poor Ford service, parts not available, high priced parts
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difficult to digest but it took 25 days to get parts. very costly parts. If you complain to ford, you get lame excuses. and when you demad quality service you get sorry. when you ask for escalation you get custmail@ford.com , and the same person will respond to your mail. no proper system to find out customer satisfaction.


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9 Comment(s) on this Review

  1. on 17 Sep, 2007 at 04:47 PM Abhijit Dabholkar (Pune)

    which was your dealer/city?
    which parts you needed to replace...?
    how much km warranty comes with a new car...?
    apart from service angle how is your driving experience...?
    I am seriously in the process of buying a petrol fusion

  2. on 09 Oct, 2007 at 10:58 PM Rahul Shah

    Hi Manish,

    Real surprise to read about ur not so pleasant exp with the Ford dealer, I've just starting exploring options for a car to buy and the Fusion has been on the #1 list all along.

    Abhijit, what is the on road price the dealer is offering you in Pune? I've been given a offer of 6.48 lacs on road in Mumbai

  3. on 10 Oct, 2007 at 02:13 PM Manish (New Delhi)

    Sorry for not responding earlier. Fusion is an excellent car. I love driving it. but the bad part is poor customer service. So you need to weigh and decide.

  4. on 24 Oct, 2007 at 05:42 PM Abhijit Dabholkar (Pune)

    Rahul,
    i got the same offer for pune...
    Though i m pretty determined to go for petrol Fusion, i would wait for January to see if any new year goodies are offered as an option like ABS etc

  5. on 03 Nov, 2007 at 07:49 PM Emron Musavi

    Dear friend, it would be really nice to focus more on the specific car and not the dealer/customer care. Not that what you have written is wrong, but it should be part of the overall picture, rather than being the picture itself. Otherwise thanks for the info on the bad cust care.

  6. on 03 Feb, 2008 at 07:20 PM Rajendra Ghare (Pune)

    Hi Abhijit,

    Have you zero in on Fusion Petrol and what is your experience about performance and service by Ford dealer in Pune.

    I will be taking test drive this week.

  7. on 17 Mar, 2008 at 02:20 PM Rajesh Tandon (New Delhi)

    Hi Guys I m planning to buy this car diesel version, please suggest is it gud for the roads/traffic in delhi, what is the worst part of fusion and tell me somethng abt the after sale services..

  8. on 04 Jun, 2008 at 01:14 PM Imtiaz Khan (Navi Mumbai)

    Fix Or Repair Daily is unfortunately true about Ford Fusion. Plastics are bad. Car is basically a good performer but the small small niggling things like broken dashboard panel, broken power window switch, bad plastic everywhere, rattles..... and the unavailability of parts (they always need to be ordered from chennai or some other place).... it just takes away completely from the driving pleasure and make you feel disgusted rather than impressed with the car. If only Ford could fix niggles...

  9. on 03 Oct, 2008 at 10:40 PM Deep_Pc

    DONT BUY FORD .ITS O TYPE MARKET VALUE.COMPARE THAN HONDA MARUTI TATA.HAS GOOD MARKET VALUE POSITION.PRICES AND COUSTOMER BUY SELL QUANTITY SO HIGH.BUT FORD NO ONE IS INTERESTED.GO AND SELL IT .IT IS VERY DIFFICULT TO SELL FORD CARS.ITS PARTS VERY HIGH PRICES IN COMPANY .IN MARKET AND SPARE PARTS STORE NOTHING AVILABLE.I HAVE FUSION PETROL.AVERAGE IS 10 AND NO ONE IS INTRESTED TO BUY.BEFWARE WHEN U GO FOR FORD.

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