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Bad service perhaps due to dealer monopoly

A Review by Kurian George on Honda City ZX GXi
30 March, 2007


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Pros : Reasonably priced, good style and performance.
Cons : I'm new to Honda City, so haven't found anything yet...:)
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I bought a Honda City from Peninsular Honda at Kochi. The problem I faced has to do with the service, and may not be applicable elsewhere in India but thought its worth mentioning. When I booked my car I was assured delivery in 3 days; but it went on and on and final I got it on the 9th day. However when I entered the car I could not belive it was a new car. The front seats were soiled as if someone had party in it, and the floor carpet was muddy. When I refused to take delivery of the car, they offered to clean it up for me. But what I dont understand is, why should it be dirty in the first place, since it is a new car. So be a little careful if you have to take your car from this dealer. I'm waiting to see how my new car interior would look like, when they deliver it later today...


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9 Comment(s) on this Review

  1. on 04 Apr, 2007 at 09:06 PM Manoj (Trivandrum)

    Well, Kurian, you should not have taken delivery of this car. Honda is a company that values its customers, and they will not let one of its dealers shortchange their valued customers. The dealer is used to giving the shorter end of the stick to the customer since he is used to doing business in India. You should report this to Honda customer care, and I assure you that there will never be another similar incident from the same dealer.

  2. on 28 May, 2007 at 11:53 AM Bobib Jhnjk (Trivandrum)

    hello kurian, i want to catch you to know more about city zx.im planing buy tht soon from trivandrum.pls mail me ur id .mine is bobinchandra@yahoo.com

  3. on 18 Jun, 2007 at 08:13 PM PSV (Cochin)

    hi kurian,am a t kochi and planning to buy honda city from same dealer,want to contact you for ur views of three months usage and peninsular's service. my e mail id is - merains_007@yahoo.co.in

  4. on 16 Nov, 2007 at 01:42 PM Arun Krishnan

    let me give my opinion...
    i own a hondacity for last 2 years..the car as such is fabulous, but the dealership and services are really bad..SO my advise is please dont buy a honda car if you are in kerala. i had poor service experiences both at cochin and trivandrum and i bought the car from trivandrum way back in 2005.. MY advise to all those who are planning to honda vehicle is NEVER to consider buying the vehicle unless you hear new dealership is opened in kerala...please dnt fall in the tra

  5. on 19 Apr, 2008 at 11:25 PM Clickabraham

    Abraham Varghese
    I am planning to buy a hondacity soon.Please email to me the various service problems you have faced at the cochin dealer
    clickabraham@gmail.com

  6. on 04 Sep, 2008 at 05:02 PM Harikrishnan

    I am planning to buy a hondacity/Verna/SX4 soon .Could you plz email me the vechile service experience @ cochin dealer that would be kind of you. If you can pour your views abt city ZX compared to the rivals that would be great Thanks Hari
    harikmv@gmail.com

  7. on 24 Sep, 2008 at 02:24 AM Anoop R (Cochin)

    Hi Manoj,

    I'm Planning to purchasea Honda City ZX GXI. Please let me know ur comments on this. My E-mail ID is: anoop_adimaly@yahoo.com

  8. on 27 Sep, 2008 at 10:25 AM Dr.Satheesh George

    VERY POOR RESPONSE FROM PENINSULAR HONDA COCHIN,I'M HAVING HONDA CITY FOR THE PAST 10YRS,NW I WANT TO UPGRADE TO CIVIC,I TALKED WITH SALES PERSON AND HE IS LIKE IF YOU WANT YOU TAKE THE CARAND THAT IS THE ATTITUDE,THEN I HAVE TO RING HIM FOR EVERYTHING,HE WON'T CALL YOU.SO NW I DECIDED NOT TO BUY ANY CAR FROM PENINSULAR HONDA,COCHIN.I'M PLANNING TO BUY TOYOTA COROLLA ALTIS.THE NO OF THE SALES PERSON IN HONDA IS 9895722999

  9. on 04 Nov, 2008 at 05:55 PM Sumit Goswami

    Why Kerala, the service is equally bad in Hyderabad. Worst service I have ever seen from any car manufacturer.
    Sundaram Honda is the dealer here and when you give the vehicle for service, they just clean it and return.
    This is even after giving specific instructions on job to be done
    Honda should realize the poor service quality being meted out its customers. There is no dearth of good vehicles in the market and it will not take much time for Honda to lose share
    Honda please wake up
    Sumit

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