Need to improve

I purchased my Fiesta 1 year back and I wanted to throughly test it before writing a review. So far I have driven more than 5000 KMs in all kind of roads. First the things I like the best about this car...I feel that this car has a great pick up as compared to other cars in the same category..a great asset for city driving. I like the car interior and the overall design of the body. Also I feel it has got a good turning radious which gives you more control.

About things that I dislike - The steering wheel is very hard..sometimes I wonder whether it is really a power steering or not. Same is the gear shift. You have to literally drag the gear...unlike Verna, where you can change gear by  a gentle touch. Next is the ground clearance. I don't even remember how many times I have been hit while going over some muddy road or some high speed breakers...And mind you, I am a very safe driver and I really care for my car.. Another problem that I have faced is with respect to the visiblity while turning right. I find my views partially blocked by the car body. Not sure whether its the same with other cars !!

With respect to service, I have done all the 3 free services. During the first service I went for the color protection coating and the rust protection coating. The service center charged me 8000/- for getting it done. But later on I realized that they took the money but didn't do the color protection coating. (being a new car owner, I couldn't make out at the time of receiving the car). Next time when I took it for servicing, I asked the person who was checking the car before receiving it from me, whether the protection coating has been done or not and he told me that its NOT done...When I complained about it the service center manager gave me the ultimate solution as if he is doing me a favor by offering to do it free of cost !! How generous...

So far I haven't faced any maintainance related problems (touch wood)...hence can't comment much....