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Rude Service at ABC Hyundai, Churchgate Mumbai

A Review by Chetan on Hyundai i10 D-Lite
03 November, 2007


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One hour back I went to ABC Hyundai, Churchgate, Mumbai to see i10. Customer Service Executive, Mr.Surinder, welcame me saying,'If you are going to book a car then only see it from inside otherwise just see it from outside. I clarified him that I m looking a second car for my family, he 'advised me not to invest in car, instead I should invest in Bank Deposit & all. I got a shock that how Hyundai appoint such people. Is it not consumer's right to see a car from inside before booking it? Is this kind of customer service Hyundai provide?


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74 Comment(s) on this Review

  1. on 03 Nov, 2007 at 04:29 PM Asdasd

    hey realy very difficult to believe this.

  2. on 05 Nov, 2007 at 12:58 AM Sam

    thanx! i was about to reccomand this car to my sis who is a new driver and stays away from us. whith this kind of pre sales i can imagine what a disastrous after sales would be!!!

  3. on 05 Nov, 2007 at 06:37 PM Rajendra (Pune)

    Why Hyundai is making such cars old wine in new bottle. That to at this cost over Rs 4.5 lac. We are sure about the performence and mileage. Instead people should go for Palio 1.6 sport which available in Rs 4.51 lac with 100 BHP engine. Even Xeta is also available at Rs 3.21 lac with 67 BHP.

  4. on 05 Nov, 2007 at 10:46 PM Chetan (Mumbai)

    I fully agree with Mr.Tamhankar. This car is overpriced. I have chart given by ABC Hyundai. It shows top model at 5.75 lacs in Mumbai. 1.1 ltr with 67 BHP at 5.75 is too much.

  5. on 07 Nov, 2007 at 11:38 AM Hh Ddh (Mumbai)

    dude.. lets write commment abt car and not a particular dealer..

  6. on 08 Nov, 2007 at 02:46 PM Barinder Maur (New Delhi)

    yeah i feel the car is over priced. It would be nice that Hyundai places i10 with with power steering and windows at 3.5 on road. Current price is too high for this segment and the eatures its providing

  7. on 09 Nov, 2007 at 11:47 AM Math (Guwahati)

    Hi everyone
    What do you think about i10 Era vs Fiat Palio Stile SLX? They are on the similar pricing, but I am not sure about the features,power etc. From specs, it apperas that Stile is little less powered than i10.

    The info will help me make my decision to buy a car. Thanks.

  8. on 09 Nov, 2007 at 12:37 PM Arco007

    Although the i10 interior quality is very refreshing...plastic quality is very good..but yet i feel its overpriced for its segment..better to go 4 spark in this range...that too we are not sure about its mileage and maintenance cost.

  9. on 09 Nov, 2007 at 12:38 PM Arco007

    Although the i10 interior quality is very refreshing...plastic quality is very good..but yet i feel its overpriced for its segment..better to go 4 spark in this range...that too we are not sure about its mileage and maintenance cost.

  10. on 12 Nov, 2007 at 03:43 PM Naikdev88

    hey dude u surely should change ur way of presenting a review or should rather not write one just cause u were bitten by this ABC hyundai guy u cant say bout the aftersales of the new i10
    so better not to comment such things. it can affect people's approach towards i10

  11. on 12 Nov, 2007 at 07:21 PM Acli1512

    i feel the higher price is justified by the fit-n-finish of the car. I took the car for a test drive and found great handling and comfort levels. only time can tell whether its as reliable as santro. I guess one should go for santro bcoz of lower prices and good cash discounts being offered...

  12. on 12 Nov, 2007 at 07:21 PM Acli1512

    i feel the higher price is justified by the fit-n-finish of the car. I took the car for a test drive and found great handling and comfort levels. only time can tell whether its as reliable as santro. I guess one should go for santro bcoz of lower prices and good cash discounts being offered...

  13. on 13 Nov, 2007 at 10:31 AM Vinay.Talla

    You should have asked him if he had resigned from his Job sir... haha...
    Plz post some comments on the Car??

  14. on 13 Nov, 2007 at 02:03 PM Uru

    Thats really (S)bad ...

  15. on 13 Nov, 2007 at 10:02 PM Ramu

    the i10 looks little cramped on front seats, on test drive i found entry / exit problem for tall person 5.10 like me due to close steering

  16. on 19 Nov, 2007 at 10:23 AM Dhiren

    Naikdev. Chetan is right in guessing about the After sales. I have 2 hyundai's and have been facing immense problems at shreenath, ABC and the one at Jogeshwari. Had taken this to their Service head in India on 2 occasions. NO RESPONSE at all !! I also got scammed by being charged for parts which were not changed. Got the car checked outside and went back. They agreed to this and put in the parts ! I did go to this car yesterday but for the sake of service, have decided to go forany other brand

  17. on 19 Nov, 2007 at 10:25 AM Dhiren

    Naikdev. Chetan is right in guessing about the After sales. I have 2 hyundai's and have been facing immense problems at shreenath, ABC and the one at Jogeshwari. Had taken this to their Service head in India on 2 occasions. NO RESPONSE at all !! I also got scammed by being charged for parts which were not changed. Got the car checked outside and went back. They agreed to this and put in the parts ! I did go to this car yesterday but for the sake of service, have decided to go forany other brand

  18. on 19 Nov, 2007 at 03:50 PM P_Chawla2007

    I10 IS OVERPRICED NO DOUBT ABOUT THAT ONE MORE THING I WOULD LIKE TO SHARE WITH YOU THAT THEY ARE OFFERED NO DISCOUNT ON I10 AND 4 TO 6 WEEK WAITING BECAME DISCOURAGE TO BUYING ON THE OTHER HAND DEALER RESPONCE IN NOT VERY GOOD WITH CUSTOMERS AS COMPARE TO MARUTI DEALERS

  19. on 20 Nov, 2007 at 04:45 PM Mik1

    hey guys i have bought a I10 iam 5.11 i have no problem in entry or exit.even at the back iam able to sit comfortable.everybody talks about the price and the basic version itself comes with power brakes,power steering and A.C @3.3

  20. on 20 Nov, 2007 at 04:56 PM Ratdenis

    he should have immediately spoken to the management about such incidence. the dealer should not be held in such taste for the misdeeds of one person.

  21. on 21 Nov, 2007 at 04:26 PM Vikjit

    This seems to be speciality with Hyundai. I contacted One Mr. Hemant (or like name dealing with Getz Prime) Ultimate, a Hyundai showroom at Chandigarh for the test drive of Getz Prime atlease 5 days before Diwali. I am still waiting for the test drive. The person promised to come on a partcular day/time. He did not turn up even after 3 hrs of committed time. When contacted, response was discourging and like obligation on me. Contacting other person next day also did not help.Still waiting.Vikra

  22. on 25 Nov, 2007 at 10:15 PM Lakozyin

    ABC Hyundai is rude - no doubt about that. In fact, I think their name now does not even feature on Hyundai India's Website. Having said that - this forum is on the i10, so let's focus on that. It's a great car and a refreshing change in this segment with the only drawback being the price. The Magna version should satisfy most buyers and the Magna (O) is a total waste as it's priced too high. Wish they would give the ABS and Airbags as an option on all levels... Quality is nice too

  23. on 25 Nov, 2007 at 10:20 PM Lakozyin

    Pick up the December'2007 issue of Autocar India to get a broader idea of the i10. It would be well worth spending money on some of these auto magazines that will carry reviews on the i10 before deciding on it's purchase. Gives one a chance to know the performance level of this vehicle...

  24. on 26 Nov, 2007 at 12:50 PM Manish Mansukhani (Pune)

    dude no shocking thing in this i had booked a 2007 car in april at sanjay hyundai pune and they sold me a 2006 car that to i think so is a demo car i had complaint about this to almost all officails in india but still there was no response then i gave it to media they then printed my article in the newspaper but still now there is no response from any body so its better u be very carefull while buyiny any car see that u get all the informationfrom the dealers and then book the car

  25. on 26 Nov, 2007 at 12:56 PM Manish Mansukhani (Pune)

    sorry friends forget to tell u thet i am telling about santro xl

  26. on 06 Dec, 2007 at 07:05 PM Mkotulkar

    I have bought I10 Magna Model, Its Very Good Car,and if u compare with Santro, it is now outdated, in i10 you are getting good quality Interior, EPS, Tubeless Tyer, great legspace in front seat, Proper Armrest, Good quality AC such things we r not getting in OLD SANTRO. I would Suggest if you are buying Small Car go for this, Even You can Check All Reviews in AUTO Magazine and AUTO Shows. ITs Great !!! Its new And Excellent Car in Small Car Segment Today!

  27. on 09 Dec, 2007 at 11:18 PM Rajpal

    Very much over priced, The magna should be priced at 3.25 lacks only

  28. on 13 Dec, 2007 at 03:39 PM Ankit

    Hi all,
    My question is whether Hyundai motors is phasing out our trusted Santro with the introductioin of i10.
    also which is the most value for money model of i10 please suggest.
    Ankit.

  29. on 15 Dec, 2007 at 03:53 PM Mk Ml, (Bhubaneswar)

    ABC Hyundai at Churchgate is the worst dealer, i have ever met...dont judge the car from his service. Buy it from any other dealer

  30. on 17 Dec, 2007 at 12:08 PM Shivaji Rao

    Dear All,

    I am llooking for small segment car like i10/Alto/Wago/Swift/Getz Etc. Could all please suggest which is better car.

    Please ADVICE..

  31. on 17 Jan, 2008 at 05:29 PM Vinod.Lakhanpal

    Chetan ,
    This problem is common to all Hyundai dealers.
    They have poor customer as well as car service history.

  32. on 25 Feb, 2008 at 12:33 AM Ajeya (Mathura)

    Another victim of hyundai dealers! Lol
    better go for swift/getz.

  33. on 26 Feb, 2008 at 03:12 PM Ajin Vincent (Kottayam)

    this is just stupid the cars price is not so high u will have even AC,power steering etc in the basic model which only cost 3.3 lacks but what abt wagnor,swift etc

  34. on 26 Feb, 2008 at 03:13 PM Ajin Vincent (Kottayam)

    this is just stupid the cars price is not so high u will have even AC,power steering etc in the basic model which only cost 3.3 lacks but what abt wagnor,swift etc

  35. on 19 Mar, 2008 at 10:01 AM Sanket (Mumbai)

    This type of behavior is dangerous to the company. It will affect the Goodwill of company, & in marketing standard "customer is God".

  36. on 19 Mar, 2008 at 10:05 AM Sanket (Mumbai)

    This type of behavior is dangerous to the company. It will affect the Goodwill of company, & in marketing standard "customer is God".

  37. on 09 Apr, 2008 at 09:19 AM Ranjan (New Delhi)

    Hyundai i10 is for sure overpriced. The base model 'D-Lite' does not even have Power Steering. For the price you pay for this base model one would expect atleast Power Steering.

  38. on 09 Apr, 2008 at 07:38 PM Harry Budhrani (Pune)

    i was seriously thinking of buying a i10 after seeing the review in autocar. However with this rude behaviour I shall consider the wagonR .

  39. on 23 Apr, 2008 at 08:54 PM Fred

    Hi all..please please dont write reviews about sales person...or show rooms...its a place to write about the CAR reviews..
    For people like me who choosea car by reading reviews its no more helpful by reading show rooms complaints
    Also i read all reviews many people tell the car is over priced..
    I want to tell one thing--when you pay for a peanut and ask for a icecream u would get only peanut.Compare maruthi 800 and i-10(check the interios) we can see the diffrence.am in uk and i-10 is good

  40. on 25 Apr, 2008 at 05:37 PM Samit

    thanks for the review
    regarding the dealer i think it is a good thing to bring that thing to notice because it is no use getting a product if the sales people are now willing to give the right servicing/ customer care. I think the dealer should be tactful and then only people will be interested in getting the product

  41. on 25 Apr, 2008 at 05:38 PM Samit

    thanks for the review
    regarding the dealer i think it is a good thing to bring that thing to notice because it is no use getting a product if the sales people are not willing to give the right servicing/ customer care. I think the dealer should be tactful and then only people will be interested in getting the product

  42. on 25 Apr, 2008 at 05:43 PM Samit

    thanks for the review
    regarding the dealer i think it is a good thing to bring that thing to notice because it is no use getting a product if the sales people are now willing to give the right servicing/ customer care. I think the dealer should be tactful and then only people will be interested in getting the product

  43. on 06 May, 2008 at 11:09 PM Sandeep Vaishnavi

    Recetli i booked Hyundai i10 from kothari Hyundai..tilak road pune..The Sales men was really good at the time of describing the features of the car and once i booked the car after that no one from that showroom got back to me aboout the delivery of teh car..everyday i used to call them up regarding the delivery and after i got the delivery the guy told me that i will get the insurance papers and teh RC/Tc of the vechicle after 25 days..its more than 25 days i am trying calling them up

  44. on 06 May, 2008 at 11:12 PM Sandeep Vaishnavi

    and no one is picking up the phone and the service is really bad...but the car is really good..enough space, fantastic interiors and excellent power steering and pickup...the car is mind bogling..but my request to all dont purchase the car from Kothari hyundai

  45. on 08 May, 2008 at 10:21 PM Maheshwar Singha (Chandigarh)

    I recently purchased i10, all i can say that is one should not write such review, i10 is darling of neighbours and price is a bit high but comfort u got is so pleasing

  46. on 10 May, 2008 at 02:51 PM Zulu950

    hey j buy hyndai i10 yesterday, and i was a very big problem with ABS system, when j push the brake the whell block j was totaly disapointed, and the milage
    not work that

  47. on 20 May, 2008 at 03:11 PM Raghu Vamsi (Hyderabad)

    All, i bought i10 recently and i am very happy with all aspects of car. it has mind blowing comfort in terms of driving, interiors and all. i would suggest all not to go with the dealer issues as you would end up not buying a worthy car. its worth spending some extra money to buy a long term car. rather buying a car which serves you good for 3 or 4 yrs max and later becomes a headache. think 100 times before going for a car as it should be worth the money you spend, and i10 is surely good one

  48. on 07 Jun, 2008 at 10:08 AM Rakib

    hi broz
    can any 1 plz clarify i have heard that i10 engine has got no protection , even a mild hit can break the engine which is only protected by some fibre please anyone can throw light on this
    thanks

  49. on 11 Jun, 2008 at 03:33 PM Bhuvanendra Kumar (Bangalore)

    i10 is like "eye on the car" perfect design and car,there is some problem in gear system and rest is fine.

  50. on 11 Jun, 2008 at 07:35 PM G Past

    Its ridiculously... are you reviewing a persons comment here or one showroom's experience or about a car. This review is of no use to anyone coming to this page. Just your mumbai is not the whole world. Mind it.

  51. on 16 Jun, 2008 at 05:14 PM Vivith

    I bought i10 Magna, this is my first car, i enjoy driving it, its quite cool, but there a problem in petrol pipe, its so soft that usally rats bite the pipe very often and when i complain to Advaith there are few bunch of fools in service that they say rat loves only ur car, its most foolish answer from the service executive, Those ppl asked me to keep rat poison near petrol pipe, when i asked him to show where to keep the rat poison he laughs and says sir there is no provision to keep anything

  52. on 16 Jun, 2008 at 08:05 PM Brij Mohan Mohan (New Delhi)

    Hi Vivith, I want to buy i10 magna soon, can you tell me what is the on road price? what about music system how much you paid for it? bcz hyundai does not provide this except top model.

  53. on 07 Aug, 2008 at 09:28 AM V.Sharav (Chennai)

    hi pals,
    i feel it is over priced, still not proven about the mileage, please watch engine developed locally, for 4.82 lacs you will get sportz model , interior is good in beige, but cd system not latest ( do not have DVD/Ipod/usb.) rear leg room not so comfy. i am going for swift lxi. what do you guys think....

    Sharav, Chennai.

  54. on 29 Aug, 2008 at 12:18 PM 169Words

    I strongly feel you should complain of this rude behavior to Hyundai. I wonder when the people here in India will learn how to be nice with customers.

  55. on 29 Aug, 2008 at 12:21 PM 169Words

    I strongly feel you should complain of this rude behavior to Hyundai. I wonder when the people here in India will learn how to be nice with customers.

  56. on 29 Aug, 2008 at 06:08 PM R H Yadav (Lucknow)

    i want to by i10 magna but hearing that its price is going to discount atleast 10% on the eve of Dussera or Diwali. Is it true. So please clarify this thing.

  57. on 09 Sep, 2008 at 10:51 PM Anil.77

    Anil77

    hi,
    well ! for such a tiny-car(smaller then spark)very poor mileage plus too expensive. also, so called 80PS at 6200+rpm ,which is impossible in normal used. For Indian! Comfort , Mileage & Service is must.
    those who were eyeing at i10 must go for maruti swife,splash or xink-1.1lt. basically-actually,hyundai car=v.poor mileage

  58. on 09 Sep, 2008 at 10:54 PM Anil.77

    hi,chetan.
    delete i10 from list aswelas bbrand-hyundai

  59. on 22 Sep, 2008 at 05:04 PM Gajanan

    I10 HYUNDAI IS A RECENT CAR FROM HYUNDAI .CAR IS USELESS FOR TALL PERSONS,PETROL PUMP/GEAR SYSTEM/STEERING YET TO IMPROVE.ENGINE HAS NO PROTECTION PRICE PAID IS HIGH NOT WORTH TO BUY.I CURSE MY SELF FOR LISTENING TO MY FAMILY MEMBERS.DO NOT HURRY TO BUY SWIFT/ALTO/WAGON R IS BETTER THAN I10.SANTRO IS ALSO GOOD.BUYER BEWARE

  60. on 22 Sep, 2008 at 05:05 PM Gajanan

    I10 HYUNDAI IS A RECENT CAR FROM HYUNDAI .CAR IS USELESS FOR TALL PERSONS,PETROL PUMP/GEAR SYSTEM/STEERING YET TO IMPROVE.ENGINE HAS NO PROTECTION PRICE PAID IS HIGH NOT WORTH TO BUY.I CURSE MY SELF FOR LISTENING TO MY FAMILY MEMBERS.DO NOT HURRY TO BUY SWIFT/ALTO/WAGON R IS BETTER THAN I10.SANTRO IS ALSO GOOD.BUYER BEWARE

  61. on 26 Nov, 2008 at 03:54 AM Ambreen (Bhopal)

    One more proof that Hyundai's not only post sales service but also pre sales service sucks

  62. on 06 Dec, 2008 at 09:00 PM Viggi (Coimbatore)

    I was planning for the i 10 in ABC hyundai. But after ur comment I won't buy it thanks.

  63. on 01 Feb, 2009 at 11:05 AM Nikhil Sawant (Navi Mumbai)

    Dear Reader,
    I want to make it clear that don't compare i10 with Swift/alto or any other cars. Its different from the rest. Its small when compared to Swift. But the high position seat. i relax seat. Mileage (city 16+ & Highway 18+) is excellent. Its most comfortable car among all. i drove at a stretch 460km. NO fatigue at the end of journey. Hyundia has really worked regarding ergonomics, mileage, performance......Great journey with i10 era model

  64. on 07 Mar, 2009 at 05:35 PM Mq1

    hi,
    i10 have old old engine of santro else buy xing n save huge money.
    similary i20,only good look tansmision older than of i10 so on only khan sells.
    god luck 2 all foolish buyers.........


    http://www.carwale.com/Research/ReadFullUserReview.aspx?rid=2580

  65. on 14 Mar, 2009 at 01:46 AM Avi (Jaipur)

    hyundai sucks

  66. on 25 Mar, 2009 at 09:24 PM Bhaskar Banerjee (Siliguri)

    Hi,
    that's an odd behaviour. that could be an isolated case or my case could be isolated also as before buying my i10 Sportz I've test drove 3 different i10, verna, getz prime. my dealer was happy to let me sit inside any car was in their showroom, touch everything and press every button :)
    I have no idea how Mq1 say i10 have old engine (Kappa!?!). My i10 sportz came under 4.4L, still I think it's little overpriced. Do some research in carwale forum and you'll get to know more 'bout i10.

  67. on 03 Apr, 2009 at 01:57 PM Rahul121232

    I too had a bad experience at Kothari Hyundai, Pune. The sales folk were ignorant about the specs. Techinal knowledge was very poor. They hardly had any inclination of making a sale.

    If this is the pre-sales service, I wonder how the after sales service would be.

  68. on 06 Jul, 2009 at 11:54 PM Suraj

    Good that u have written this review. People should know how a customer is treated at particular showroom. You also take this to the notice of Hyundai company also. There should be some action taken on these kind of people.

  69. on 15 Aug, 2009 at 11:58 AM Sands

    Apropos some comments above reg talking about the car only and not dealer, methinks one wouldn't go to ABC Hyundai at all ! and to think i was just about to give my car to them for major servicing... Thanks guys, do comment on these dealers. Serves then good if they loose business due to unprofessional attitude..

  70. on 16 Aug, 2009 at 05:55 AM Sunilsharma

    I AM GOING TO BOOK I10 ERA ,WHAT ABOUT AFTER SALES SERVICE OF HYUNDI AS MOST OF THE TIME WE HEAR ABOUT RUDE BEHAVIOUR??????

  71. on 25 Aug, 2009 at 03:22 PM Anil77

    big show....................

    don't fellow others check yourself........

    most reviews maybe misguiding.............

    you do your own class & take your time....

    its your money & you r going to suffer

    for wrong decision. ask only your close

    friends &family member to choose..........

    both ritz & i10era making fool.too pricee.

    getting so less after paying so much......

    It should be Value-for-Money like Swift(d)

    Even vizta-terra-diesel/indigo.CS is vfm...

    visit website

  72. on 10 Sep, 2009 at 12:39 AM Kumar Gaurav (Jamshedpur)

    which is better to buy - i 10 era or spark ps, please suggest me

  73. on 26 Oct, 2009 at 11:30 AM Ricky

    BETTER TO BUY ALTO LXI THAN ANY CAR

  74. on 14 Nov, 2009 at 03:33 PM Bkbhatt

    i fully agreed with misbehaving nature of hyundai showroom peoples. Yesterday I went to a hyundai showroom in Bharuch. During discussing about various models, I told in normal way that no car is giving space like Tata Indica..Immediately, the owner of showroom got agnreed and told me that in world no car is suitable for you other than Indica vista. He also told me to stop seeing any more models in his showroom.

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