Dear Vinayak, I suggest that we could close this discussion, since we may agree to disagree.
My views on this subject are as follows:
1] Establishing brand, promoting it , protecting it, making it a household name , improving the product resale value, etc etc - all these are within the domain of the organisation and not the customer. - Its not our job. Lets just leave to them. If they are successful, their stakeholders are happy, if they are not, well only they are at fault and not the customer.
2] Customer is an important stakeholder to some extent since he invests at least in One Unit from the organisation. In that respect, he expects a value for money, a happy experience, nice service & spare support, a smooth drive, low operating cost, etc etc. Well, the pre-sales and post sales team are already employed by the organsation to good care of the customer.Customer has absolutely no role to play in this.
3] I don't assume it as my personal responsibility - moral or whatever in any regard or I feel its to anybody else.
On a lighter side, If you travel in Haryana Roadways buses, we find an interesting thing written on it in the front. Sorry its is in Hindi , let me try , since its very relevant in the context :-
1] Ek Do Teen Seato par sona mana hai
2] Yatri apne samaan ka swayam jimmedar hai.
Kindly don't be so much apprehensive, be in touch with your dealer. You can even talk to the Tata/Fiat teams in your area.
Sorry for being so long, Here-on I shall suggest to you and the Moderator that we can discuss Product related informatory things only - for this thread exists. I may not be able to respond more on this subject though other queries are most welcome and forever.
Regards Rajnish