Premium Petrol Hatch Dilemma : i20 vs Polo vs Fabia

Friends, need your help again!!!

Booked i20 on 9th October by paying 20k. Applied for SBI car loan on 1st october. But still the loan has not been processed. Atlast today, I got a call from them and they said the manager has verified the docs!! They also told me that they will come to my home & office on monday for verification.

But few mins ago, the dealer called me and said that I have to make the payment by monday (31st oct). Otherwise the offers will be changed. And I'm sure they wont give me the offers that I bargained.

So they are asking me to go for Reliance Finance from their showroom itself. But I don't want to go for reliance consumer finance. If they change the offer and if I want to cancel my booking then they will deduct 5000 from the advance payment that I made.

I'm in a serious trouble. Please advise if I can demand something!

Shankar,

I don't think, they have any right to deduct 5k/ anything.. AFAIK, before taking the delivery customer anytime can cancel it & that without having any deduction in the advance payment.. 

Just go through the terms & conditions written on the quotation you have got. It's the dealer who can make such twists, not the Company. So in case if required send a mail/ complaint to the Area Sales Manager with the documents if possible.. Don't accept anything less than what you paid/ insist for the receipt of the amount if they again ask for deduction.. Only thing you need to do is to stay firm with whatever you want to do.. All the best!  

In my case at 1 stage, my dealer was ready to pay me the whole advance amount of 5ok, but the matter resolved & the deal was sealed amilcably.. 

Dr.Vikas, yes even I thought that there wont be any deduction if we want to cancel booking. But yesterday when I checked the receipt of my advance payment, it is written clearly "in case of cancellation Rs.5000 will be deducted" 

And, if the verification is over from the Bank, will they still take some time? Please clarify!

Shankar,

Even though it is written on the receipt, it has 'NO' any legal base (considering the Consumer Protection Act).. In many other cases, these dealers can't make the delivery in stipulated time, they take even months also.. But not every time the customer files a complaint, of course that's in good faith.

In your case, if the booking/ deal needs to be cancelled & dealer deducts the amount,

i) get the receipt of the amount deducted, ii) don't sign any paper, iii) ask for the refund in writing & then only iv) place a complaint to the company giving the details.. Lastly, consult an Adv.

See not for the 'amount' itself but to deal with such practices/ 'tendancy' rightfully is essential, that's what I always follow & expect people to do.. 

BTW, one of such notes we always see on the receipts- "Goods once sold can not be replaced" is also illegal. 'Jago Grahak Jago!!'

And now finally, if you don't want to get into all these complications/ legal procedures, just forget about these 5k, approach some another dealer, bargain hard to get a discount of those 5k/ even more.. You may succeed

Bye,