Shame on HDFC auto loan dept. NEVER GO TO THEM

Part 1.

Loan detail

Name: Mrs. Ranju Chopra, Delhi

Fiat Punto Multijet Emotion pack

Hi friends I want to share with all of you the harassment I went through and still going through by HDFC bank auto loan dept, so that in future people planning to take a loan from them stay alert. I applied for car loan at HDFC as my previous dealing with them was very very smooth. But this time I was in for a toss.

I applied for a loan of four lacs in name of my mother by depositing following documents of my mother at 10%pa reducing with horrendous pf of 3400. Just because I was in hurry and thought they would process my loan at the earliest seeing my previous track record.
1. Passport
2. Pan card
3. Six month bank statement.
4. ITR for two years with balance sheet.
5. House tax receipt.
6. Water bill receipt.

7. RC of my old car financed through HDFC, though on my company's name.

8. Post paid bill.

People involved

Rama:- Tele caller who called me and gave me false hopes this Saturday.

Bijendra The field assistant who has been following up though a nice guy but very lazy, and lack of interest in work or has too much to handle. Is trained to take shit from customer, just keeps taking shit with no change on his end.

Vijendra The Team leader for these fools, has audacity of asking me for DST charges, never picks up phone and when he does he acts ultra-busy all the time and asks me to call him back as if am one of his employees.

J.S. Ahuja: Biggest hooligan of them all has no manners to talk to his juniors of his clients, lacks all the knowledge, Don’t know who made him relationship manager. Though he thinks he is President of HDFC LTD.

I applied for loan on my mother’s name, my father does online advertising through google on her name, and thus we get cheques directly from google USA on her name.

For over a week they didn’t do anything about my loan because according to them documents were incomplete.

Part 2

After first four days they started asking for company’s proof, when we don’t need any company to run this advertising business and we applied for loan on her name not on any company’s which I had made clear on first day itself.

Next three days they kept asking me for contract, I called the guy Bijendra (sales exec for autoloan) at my house and gave him all the copies of google adsense setup with monthly payments.

But that wasn’t enough now these people starting asking for TDS certificates, It took them three more days to understand how can they ask for TDS when all our cheques come from USA. Mr J.S AHUJA doesn’t understand anything about TDS for him TDS certificate and Direct tax are the same thing. After these 10 days I had lost my cool and started threatening them of closing my loan file but one Mr. Bijendra who is handling my case kept on consoling me of early action. On this occasion of TDS topic he made me talk to this J.S Ahuja, who was first as rude as he can be with Bijendra talked to him like his servant and also told  him. “I don’t have time to talk to such people, such people don’t understand anything and not to waste his time. When he clearly knew I was on line and Bijendra kept telling him that customer is online. When he spoke to me, just for the sake of early processing even now I kept my cool and explained to this stupid guy difference between TDS and Direct tax certificate. He spoke in a very cold tone as if I was a beggar asking for money from him though in reality it should have been the opposite.

Anyway after these 10 days I again sent Direct tax certificate for two years, In hope of loan being approved as soon as possible, though it wasn’t necessary when I had already submitted Stamped ITR from Govt. of India.

At 12th day Thursday my loan was approved and I got a message from HDFC. Bijendra came to my house same night that is last thrusday to get all the document signed. I was very frustrated but still had a sign of hope, but my saga still hadn’t had to come to an end, he asked for eight cheque leaf’s when we only had six. He hadn’t informed in advance as to how many cheque leaf’s are required, and I didn’t know that because we opted for ECS and thought only one or two must be needed if any.

Part 3

Dead irritated from HDFC and this guy and his boss I gave him another bank’s cheque’s my account where is just a month old, along with statement for one month which I had in my folder by chance. He also tried to act smart and get me sign PF for 3900 when it was 3400. Anyway he assured me that my case is what he will do first thing in the morning.

Friday till 4 this guys wasn’t at office and was traveling all over the town. He kept asking me to call different people from HDFC about my loan, which I kept doing to just get a cold reply. At 6 he tells me these cheques wont work they need cheque from the same account whose statement I had attached with original documents. I asked him push these cheques only as I was as it is going to close the other account soon. He said he’ll try. He also was too careless in receiving the Fax for insurance cover note and receipt for advance from Rama motors. Day passed.

Saturday this guy (Bijendra) was on a leave and he asked another of his friend Rama to follow up with me on his behalf. Meanwhile I had messaged bijendra if I don’t get delivery on Monday our deal is off. My sales exec at Fiat kept on trying faxing Insurance cover note and receipt but their faxes (HDFC) were always busy. Rama also didn’t reply to my calls till afternoon 2oclock, when she finally said she’s in a meeting with her boss sorting my case only. And she will call back. She called me back at 4 told me my file has been pushed, and I’ll get the Delivery on Monday on behalf of some D.O (Delivery order) Which I had previously asked at Fiat Rama motors they refused to give the car on basis of D.O. She assured me that their manager will talk at Rama motors and get the car delivered. Meanwhile my sales exec at Fiat also told me that documents have been faxed. Day ends.

Sunday HDFC is off, I went to do PDI of my car which Fiat punto multijet at rama motors okhla it had arrived on Tuesday only. I tried to force them for a delivery on basis of D.O. on Monday which they failed to reply me back, I gave them DD for the balance amount and leave.

Part 4

Monday  9.11.09, all excited when my loan will disburse today or tomorrow nearly after two weeks of application and harresment, I called Bijendra to my horror all he has to tell me is that my cheques from the new bank wont work which he told me on friday itself. I’ll have to arrange cheques from other bank itself. I was shocked, surprised, felt cheated again. And to my surprise he still hadn’t received cover note and receipt, I told him that Fiat sent it I heard the fax tone, He said he’ll look for it. I asked him why Rama had assured me, he said he’ll get back. Again no calls from him. I call him again in afternoon but he again tells that these cheques wont work. I slogged from my office to my bank to get a new cheque book waited for one hour to take the cheque book. Now my tone of talking to him had changed but nothing used to bother him no matter how rude I was he stayed unaffected. After getting the cheque book I asked him to tell me one final date after talking to his boss and then only I’ll give the cheques. He said he’ll talk to his manager; he gives me a call at 7 and tells me that his manager has refused to give loan to Rama motors because of some previous altercation with them. I was shocked I shouted at him whats wrong with his F. manager. Bijendra pretended to be on my side and assured me that he will get this done anyhow now its about his honour and what not bullsh.. I asked him to ask his manager to give me in written from HDFC bank that they are refusing a loan to rama motors he assured me he’ll get everything started tomorrow morning after I sent the two cheques there. He still hadn’t checked cover not and receipt as he was out.

He is saying that they will get DO issued tomorrow and that I fight with Rama motors to give delivery on basis of DO, he still hasn’t clarified when will the loan be disbursed it has been two weeks now I have been following up but to no avail. Shame on you “HDFC auto loan dept.” May you rust in hell.

In all this while SBI at 8% and 9% for two year, BOI at 8.5% would have approved my loan.

Axis had also quoted me 9.75% and PF of just Rs1500 also time of 3 days. But I was a fool to still choose HDFC now am stuck with them because I have been constantly made to believe that its just two more days, when in reality two weeks have passed don’t know what to do with them.

Part 5

Latest Update Today (10.11.09)

Tuesday, Now I have sent them complete cheques, my file has been sent for processing but completion is still stuck because the TL ‘Vijendra’ is asking from me some DST charge of Rs.2000/- which Rama motors don’t give them hence shamelessly to my utter horror he asked me to change the dealership, or I give them that money. Bunch of loosers. I told him clearly that I won’t give a penny more. To which he has to reply now.

7:00PM Just had a word with Vijendra the Team leader. He told me bluntly someone has to pay that money be it Rama motors or me, this is nothing but harassment. I asked him to close my loan and give me in written that they don’t give loan to Rama Motors and for the same am closing my file to which he replied “Rama walo ne accha sikhaya hai aapko.” I know how I held my cool then. Except Bijendra none of the people at HDFC car loan know or have manners to respect customers very shameful. He has asked me to call tomorrow at 11:00 Am. Am I a buyer or a seller here?

Anyway have applied at Axis aswell now as I have very less faith in them but my dealership says now there’s nothing they can do since my file has been sent with cheques for processing, they are just trying there luck but I don’t believe anyone now.

Sorry state of affair.  Thanks for sharing the experience.  Please avoid mentioning names of the officials - designation is fine.

Bank cannot choose a dealer or refuse loan on the ground of a dealer.

Charges (whatever) are all payable (officially) by the loan applicant - none by the dealer.  Generally it's processing fees & documentation charges. 

Can you please elaborate on DST & other charges, if any, demanded?

Update on Wednesday (11.11.09)

These jerks are good for nothing after several calls to different people from HDFC Auto loan dept.. From 9am till 5pm, they have denied me the loan because the dealer Rama motors doesn’t give them DST (Worth 3K they have denied interest worth 60K fools) and were ready to give me my documents back, though they were not ready to give me any letter stating the reason for their not disbursing the loan, I sent my peon to collect the cheques from their ITO Express building where all these fools hangout on fourth floor, they made him wait for an hour just to tell that documents, will be released on a formal letter from me. But returned the cheques.

I have approached Rama motors and they will now fix me up with Tata Capital for loan, Rama motors are commiting three days delivery. Hoping for speedy processing this time.

@ Pankaj

I dont know the full form but they called it a DST charge will ask my dealer what is the fullform and get back. I get so frustrated at times whenever i think about it, I waited for 2 weeks my car is there waiting for me since two weeks just to hear a no from these fools. Very sad state.

Banking Ombudsman takes care of all such complaints. Senior managers at all banks are aware of such behaviors by their employees and take appropriate action if you tell them everything you put here.

Contact here

Caesar Pinto
Grievance Cell Officer, 
Grievance Redressal Cell,
HDFC Bank Ltd.,
Old Bldg; "C" Wing 3rd floor,
26-A Narayan Properties,
Chandivali Farm Road,
Off Saki Vihar Road, Chandivali,
Andheri(East), Mumbai- 400 072. 
Email : Grievance.Redressal@hdfcbank.com

Trust me you will get justice, it is our right to get loan if you follow all norms and problem with dealership is an interpretation and not norm.

HDFC bank is very well covered under banking ombudsman 2006 of the Reserve Bank Of India.

You should go ahead and lodge complaint, not because you may get loan or justice, but because this will teach a lesson to jerks at HDFC. We, Indians, certainly deserve better treatment from banks.

Ravi

HDFC bank is really bad to have any relationship, I have recently closed my all relationship with them

even i paid a processing fee of rs.3600 for a loan of rs.3 lakhs with central bank